Shipping Policy

We aim to process your order within the same or next day, but on some occasions, it may take us up to 1-2 days to process your order upon receiving it. After we ship your order from our warehouse, it may take several days before it reaches you, depending on where you are located.

Please refer to the estimated times below for how long you can expect your order to arrive after you place your order. Please note that it is an estimate and is not a guarantee.

Please note that international deliveries may be subjected to local customs fees, taxes, tariffs, or duties.

Packages may occasionally take longer to arrive in the destination country due to country-specific custom processing and may take up to four weeks for some countries.

Singapore

  • Approx. delivery time: 2-3 business days.
  • Delivery fees: Free during promotional period. 

Other Locations

Currently we only ship locally within Singapore. Other locations will soon follow.

Return Policy

We offer 30 days return and refund policy if you have changed your mind or received the wrong items from us.

All items must be unused and unopened from their original packaging, with the seal intact. We can't provide a refund on used or opened products at this stage, except for certain cases such as defective products.

As a young brand, we are unable to offer you free return shipping at this stage, and you will have to bear the cost of the return shipping. We apologize for this inconvenience, and we are working hard to provide you free return shipping in the future.

Please contact us at hello@5to5skin.com within 30 days of receiving your order so that we can evaluate the issue and make it right for you.

After receiving the item in our facilities, we will inspect the item's condition and process your refund upon satisfactory condition.

We always strive to provide a better service for you, and we are always open to your feedback and suggestions.